LEXOR SALE TERMS & CONDITIONS
By submitting your order through Lexor.com’s, online order processing system or through Lexor’s call center, you agree to pay the total amount shown in the Sales Order or Invoice that you receive either by email, US postal or directly from a Lexor’s Sales Representative with the form of payment you provided. The recipient of the payment will be Lexor, Inc.
ORDER CHANGE / CANCELLATION
Since our products are made to order, CHANGE or CANCELLATION of any orders must be made within 48 hours of your deposit payment date. Any requests for change or cancellation of the order after 48 hours will be subjected to a processing fee of 25% of the total order amount.
RETURN / EXCHANGE
Once your order is shipped, no returns or exchanges will be accepted – All Sales are Final. Buyers/Customers must request a Return Merchandise Authorization (RMA) directly from Lexor Inc or through Lexor.com before shipping any order back. Returned shipment with RMA will be subjected to 25% restocking fee and return shipping fee. Returns without an RMA will be rejected and no refund will be issued. No chargeback on credit card payment.
WARRANTY – RETURNING DEFECTIVE PARTS
Defective parts must be returned back to Lexor’s Customer Care within 30 days after receiving replacement parts. Failing to do so, Lexor will charge the part to customer. Return shipping fee is not covered by Lexor. Please put your Case # on the return box so we can credit the correct salon account.
SHIPPING / DELIVERY
The estimated delivery time shown on the product’s detail page or on the invoice is subject to change without notice. All shipments will be dropped at curbside. Additional fees apply for inside or upstairs delivery. If inside or upstairs delivery is required, you must request inside or upstairs delivery service during the order submission. Freight companies can provide these services for an additional fee.
You must inspect the box and packaging to make sure there are no damages prior to signing the bill of lading (BOL – provided by trucking company for you to sign). If you see any damages to the box and packaging (big or small) please notate it on the BOL before you sign – we highly recommend you take a picture of the damage box and packaging, and contact Lexor immediately at (800) 559-3630.
By signing the BOL without noting any damage, you are agreeing with the Shipper that the merchandise was received in good condition. If you later find damages to your merchandise Lexor will not warrant your damage claim.
- Provide a copy of BOL with the note stating damage to box and packaging, and take pictures of the damaged product(s); we will ship out replacement for the damaged part within 5 working days (you will need to install the new parts if necessary).
- If you did not notate in the BOL the damage to the box and packaging, please provide a picture of the damaged product(s). We will investigate your claim which may take up to 4 weeks. We will not guarantee any replacement part, however, if we do offer replacement part options are below:
Option 1: You ship back to Lexor the damaged part (you pay for shipping). Once it's received, Lexor will ship out the replacement part (we pay for shipping).
Option 2: We will offer up to 50% discount for the new replacement part (you pay for shipping).
Note: You will need to keep the damaged product for up to 30 days. During damage claim investigation, the shipping company may visit to review the damages.
WRONG / MISSING PART FROM ORDER
You will have 48 hrs from the time you receive your order to claim an Incorrect or Missing Part:
- When claiming Incorrect Part, you will need to provide an image of the part. We will assign you a case number to send back the incorrect part and we will then send out a new part.
- When claiming missing Part, please inspect the wrapping in the box and view the Order Checklist which indicates what is included with the shipment. The checklist was inspected by our Final QC and would have an initial and circle next to each item and quantity.
Please refer to Lexor Limited Warranty.